Job Opportunities

Job Title: Teller I

Job Summary:

A Teller I is responsible for providing exceptional member service while performing a variety of banking transactions. This role is responsible for accurately and efficiently processing financial transactions, promoting credit union products and services, and ensuring that all transactions are conducted in accordance with established policies, procedures, and regulations. The Teller will be a key member of the branch team and is responsible for ensuring that members receive exceptional banking experience.

Location:

The position is based at our Auburn, located at 760 Minot Ave. This is a part-time position requiring 20 hours per week.

Key Responsibilities:

• Perform a variety of banking transactions, including but not limited to deposits, withdrawals, loan payments, and account inquiries.
• Accurately and efficiently process transactions using various financial systems and equipment.
• Identify opportunities to cross-sell credit union products and services to members.
• Provide exceptional customer service by greeting members, answering questions, and resolving any issues or concerns.
• Maintain a working knowledge of credit union policies, procedures, and regulations.
• Balance cash drawer at the end of each shift and ensure that all transactions are accurately recorded.
• Participate in ongoing training and development to stay current with banking products, services, and industry trends.
• Perform all other duties assigned by immediate supervisor or management.

Qualifications:

• High school diploma or equivalent.
• Strong communication, interpersonal, and member service skills.
• Ability to handle cash and maintain a high level of accuracy and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to pass a background check and credit check.
• Must be bondable.

Physical Requirements:

The Teller position requires the ability to perform the following physical activities:

• Standing and walking for extended periods of time.
• Lifting and carrying up to 25 pounds.

Benefits: Our part-time employees can take advantage of a large array of benefits as part of our benefits packages. Our employee benefits package includes:

• Health, dental, and vision insurance
• 401(k) employer match program up to 6%
• 3 weeks of vacation/personal time off per year
• 11 paid federal holidays off (immediate holiday pay)
• AD&D insurance
• Bereavement leave
• Heath savings account contributions
• Short term & long-term disability

Position Summary:

A Debit Card Fraud Specialist is responsible for issuing new debit cards, investigating all account fraud, and acting quickly to prevent and mitigate risk. This position will respond to all fraudulent questions and issues and provide direction to team members and members. While fraud prevention and risk mitigation are performed, member experience is always our top priority. This position will contact members providing an exceptional experience while resolving fraud and risk related issues.

Job Details: The position is based at our Lewiston branch, located at 34 Bates Street, Lewiston, ME 04240. This is a full-time position Monday through Friday, requiring 40 hours per week.

• Order, cancel, and re-issue debit and instant issue cards.
• Process changes to cardholder accounts, such as address and name changes, limit increases, and travel notifications.
• Assist members with fraudulent activity on their accounts and obtain the proper documentation to determine the next steps in the process.

• Report, challenge, and update chargebacks and payment reversals raised by fraudulent members or via Fiserv report review.
• Work fraud accounts within the Fiserv case management framework for tracking purposes.
• Assist the BSA Officer with Member Due Diligence, CTR, and SAR related filings.

• Collaborate with other departments to ensure efficient problem resolution and enhance member satisfaction.

• Demonstrate proficiency in applicable systems, tools, policies and procedures, and credit union regulations.
• Make recommendations to the members, when necessary, to prevent or minimize future losses.
• Analyze monthly reports to research high risk transactions for debit cards.
• Conduct in-depth research on fraudulent situations to validate and report findings to Compliance Officer. Analyze loss based on monthly trends.
• Maintain intermediate knowledge of fraud typologies and trends.
• Attends local seminars related to fraud. Stays abreast of current trends.

No candidate will meet all these desired qualifications. If your experience looks a little different from what we've identified and you feel you can bring value to the role, we'd love to learn more about you! If this describes you and you are looking for a great opportunity to join a growing team, let's talk!

Qualifications:

• High school diploma or equivalent.
• One to two years of related experience.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Strong critical thinking, problem-solving, communication, written, and verbal and skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to handle confidential information with a high level of accuracy and attention to detail.
• Previous BSA experience in a financial institution preferred.

Benefits: Our full-time employees take advantage of a large array of benefits as part of our benefits packages. Our employee benefits package includes:

• Two options for medical insurance – one plan includes employer contributions to a Health Savings Account (HSA)
  • Employer-funded Health Reimbursement Arrangement (HRA)
• Dental insurance
• Vision insurance
• Life, AD & D and Long-term Disability insurance – 100% employer paid
• 401(k) with generous employer match
• Generous PTO and paid holidays
• Paid parental leave for qualifying events
• Opportunities to volunteer in our local communities