We are hearing that people are receiving communications about overdue bills from representatives claiming to be with Spectrum. The fake Spectrum rep asks for permission to withdraw the “overdue funds “ via ACH. Unfortunately, once permission is granted and account information is shared, funds are going to the scammer – not Spectrum. In one instance, multiple ACH transactions were pulled from a member’s account.
Never share personal information—including financial account information—with anyone.
Only answer phone calls from numbers you recognize. If at any point you are uncertain about questions being asked or the claims being made (like an overdue bill), hang up and call the organization back using a phone number found through a trusted source, such as the company’s official website or a billing statement.