Job Opportunities
Great Falls FCU is actively seeking enthusiastic and driven individuals to join our team, dedicated to offering exceptional financial education and service to our members. If you’re searching for a fulfilling career where you can positively influence others, we’d love to hear from you!
Position Summary:
A Debit Card Fraud Specialist is responsible for issuing new debit cards, investigating all account fraud, and acting quickly to prevent and mitigate risk. This position will respond to all fraudulent questions and issues and provide direction to team members and members. While fraud prevention and risk mitigation are performed, member experience is always our top priority. This position will contact members providing an exceptional experience while resolving fraud and risk related issues.
Job Details: The position is based at our Lewiston branch, located at 34 Bates Street, Lewiston, ME 04240. This is a full-time position Monday through Friday, requiring 40 hours per week.
- Order, cancel, and re-issue debit and instant issue cards.
- Process changes to cardholder accounts, such as address and name changes, limit increases, and travel notifications.
- Assist members with fraudulent activity on their accounts and obtain the proper documentation to determine the next steps in the process.
- Report, challenge, and update chargebacks and payment reversals raised by fraudulent members or via Fiserv report review.
- Work fraud accounts within the Fiserv case management framework for tracking purposes.
- Assist the BSA Officer with Member Due Diligence, CTR, and SAR related filings.
- Collaborate with other departments to ensure efficient problem resolution and enhance member satisfaction.
- Demonstrate proficiency in applicable systems, tools, policies and procedures, and credit union regulations.
- Make recommendations to the members, when necessary, to prevent or minimize future losses.
- Analyze monthly reports to research high risk transactions for debit cards.
- Conduct in-depth research on fraudulent situations to validate and report findings to Compliance Officer. Analyze loss based on monthly trends.
- Maintain intermediate knowledge of fraud typologies and trends.
- Attends local seminars related to fraud. Stays abreast of current trends.
No candidate will meet all these desired qualifications. If your experience looks a little different from what we've identified and you feel you can bring value to the role, we'd love to learn more about you! If this describes you and you are looking for a great opportunity to join a growing team, let's talk!
Qualifications:
- High school diploma or equivalent.
- One to two years of related experience.
- Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
- Strong critical thinking, problem-solving, communication, written, and verbal and skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to handle confidential information with a high level of accuracy and attention to detail.
- Previous BSA experience in a financial institution preferred.
Benefits: Our full-time employees take advantage of a large array of benefits as part of our benefits packages. Our employee benefits package includes:
- Two options for medical insurance – one plan includes employer contributions to a Health Savings Account (HSA)
- Employer-funded Health Reimbursement Arrangement (HRA)
- Dental insurance
- Vision insurance
- Life, AD & D and Long-term Disability insurance – 100% employer paid
- 401(k) with generous employer match
- Generous PTO and paid holidays
- Paid parental leave for qualifying events
- Opportunities to volunteer in our local communities
Great Falls Federal Credit Union is looking for an Accountant to oversee daily accounting tasks, including reconciliations, journal entries, and accounts payable. This role is responsible for generating monthly reports and providing member support. The Senior Accountant actively contributes to regulatory reporting, collaborates with auditors during audits, and stays updated on industry changes. This position requires a detail-oriented professional with a strong team mindset, playing a vital role in maintaining the credit union's financial integrity.
Essential Functions and Responsibilities:
- Performs daily accounting.
- Balances Fed and ACH accounts and other general ledger accounts.
- Posts journal vouchers.
- Prepares accounts payable.
- Maintains fixed assets, prepaids and depreciation ledgers.
- Prepares end-of-month reports, including the Investment Report, Transactions report, etc.
- Assists with the preparation of the NCUA Call Report, FHLBB QCR Report and other government reporting.
- Works with auditors/examiners on year-end and comprehensive audits. Assist management with required risk assessments, mitigation efforts and resolve identified findings, as needed. Stay up to date on regulatory changes impacting on the credit union’s accounting practices.
- Exhibits the ability to work as a team member.
- Assists members with questions about their accounts and how products and services work over the phone and in person.
- Complies with Credit Union Bank Secrecy Act and Anti-Money Laundering policy and procedures.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Experience: 2-5 years similar or related experience, ideally with a credit union or financial institution.
Benefits: Our full-time employees take advantage of a large array of benefits as part of our benefits packages. Our employee benefits package includes:
- Health, dental, and vision insurance
- 401(k) employer match program up to 6%
- 3 weeks of vacation/personal time off per year
- 11 paid federal holidays off
- AD&D insurance
- Bereavement leave
- Heath savings account contributions
- Short term & long-term disability